Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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541-265-5225 | 306 SW 9th St Newport, OR 97365

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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If I could only rate them higher, I would. Pat (owner/operator) went above and beyond for me when I had a pretty traumatic breakdown of one vehicle, and another ran off the road. Not only was his work prompt, excellent, and affordable, he went FAR ABOVE AND BEYOND what could be expected of him when dealing with my insurance company. Over the course of several months of the insurance company losing paperwork and reciepts, even after I had paid him cash out of pocket, Pat went to bat for me and resent and re-emailed everything i requested of him to make sure I got paid. He's got my business for life and I would recommend anyone to him.

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This guy knows his stuff! Go here first, you won't be sorry. A+ customer service!

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Absolutely wonderful. My car drives and sounds like new. Great guy, great service couldn't ask for more.

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Diagnosis spot on, repair completed quickly and efficiently great price these guys are GREAT. Got a problem? Use them!

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I had my Scion repaired here and Pat did an excellent job!! My husband's pick-up is going in next!! Professional, courteous, honest!! I have already recommended him to 3 people who need car repair!!

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Great shop! Patrick fit my fiance's car and mine in same day and was very helpful. Knowledgeable and professional and just generally a good dude to do business with.

  • AAA Approved Auto Repair
  • ASE Master Technician
  • Mitchell1
  • Bully Dog
  • Curt Hitches
  • Newport, OR Chamber of Commerce
  • GM Service Technical College
  • ARI Fleet Services
  • Edlebrock
  • Piaa
  • Warn Winches
  • Bulldog Winches
  • Holley
  • Mallory Ignition
  • MSD Ignition
  • ADS
  • Car Care Aware
  • Call Us For Service: 541-265-5225